Internet and Cable TV in Colombia

How to Get Internet and TV at Home in Colombia

1. Ask your building administrator (administración) or property owner which companies operate physical distribution boxes in the property. Providers include Claro, Movistar, and Tigo, alongside ETB in Bogotá.
2. Compare dated plans for your address in the CRC Comparador de planes, run by the Comisión de Regulación de Comunicaciones (CRC). It filters internet, phone and pay-TV plans by operator, municipality and estrato, and pulls prices from operator websites daily.
3. Place your subscription request on the operator’s website or in an official customer service office. Before you go, ask the operator which ID it accepts from foreigners (passport or cédula de extranjería).
4. Request the contract without a minimum permanence commitment (sin cláusula de permanencia). Under CRC rules, every operator must offer this option and tell you its connection charge and monthly price, so ask for both figures before you sign.
5. After installation, check that your contract and first bill show the permanence start and end dates and the early-exit balance (none if you chose no permanence), and read the cancellation rules below.

Colombian Internet and Television Plans Compared

The rates below are what each operator published on October 18, 2026. ETB’s 200 Mbps promotion is limited to estratos 2 and 3, while Tigo shows one rate for estratos 1 to 6.

Operator	Service Package	Advertised Speed	Published Monthly Price	Notes
Movistar	Internet Hogar 900 Megas	900 Mbps	COP 84,900	Stand-alone internet plan.
Movistar	Plan Dúo Movistar	900 Mbps	COP 109,155	Includes home internet and television service.
Tigo	Paquete Internet	900 Mbps	COP 84,900	Rate includes IVA for estratos 1 to 6. Rate card states services are provided by COLTEL.
Tigo	Paquete Internet + TV	900 Mbps	COP 109,200	Includes 73 HD and 17 SD television channels.
Tigo	Plan Full Tigo	900 Mbps	COP 119,900	Combines 900 Mbps home internet with unlimited mobile data. Increases to COP 149,900 with TV.
Claro	Oferta Residencial HFC/FTTH	500 Mbps	COP 79,900 to COP 99,900	Valid October 2 to October 31, 2026, estratos 1 to 6. Price varies with included streaming apps and Ultra WiFi. Promotion applies only to customers who accept permanence, and not to credit classification Tipo 5.
ETB	Single Internet 200M	200 Mbps	COP 41,930 (months 1 to 6), then COP 59,900	Valid in Bogotá October 2 to November 30, 2026, strictly for estratos 2 and 3.
ETB	Single Internet 910M Gamer	910 Mbps	COP 67,830 (months 1 to 12), then COP 96,900	Valid in Bogotá through November 30, 2026. ETB also lists a second 910M price (COP 74,830, then COP 106,900) without explaining the difference.
DIRECTV	Plata HD	Satellite TV (187 channels)	COP 66,950 (months 1 to 4), then COP 158,900	Promotional price for the first four months; DIRECTV lists COP 158,900 as the regular price.
DIRECTV	Oro HD	Satellite TV (217 channels)	COP 71,950 (months 1 to 4), then COP 168,900	Promotional price for the first four months; DIRECTV lists COP 168,900 as the regular price.
DIRECTV	TV Flex 1	24 channels + 1 app	COP 58,450 (months 1 to 4)	Promotional discount for initial four billing cycles.
Starlink	Residencial Lite	Up to 200 Mbps (90th percentile)	From COP 160,000	Hardware from COP 64,990 in selected zones. 30-day trial with a full refund.
Starlink	Residencial Max	400 Mbps or higher	From COP 266,000	Unlimited data service.

Prices change with each promotion: the Claro offer above ends October 31, 2026, and the ETB offers end November 30, 2026. Our guide to Colombia estratos explains the estrato system.

Contract Permanence Rules and Termination Rights

The permanence rules below come from the CRC’s user-protection regime, Resolución 5050 of 2016 as amended.

Under CRC Concepto 532810 of October 22, 2024, interpreting article 2.1.4.1 of Resolución 5050 of 2016, a minimum permanence clause (cláusula de permanencia) on fixed residential telecommunications services cannot exceed one year. The operator cannot renew or extend that clause.

A permanence agreement is legally valid only if two separate requirements are met: you explicitly agree to the clause, and the operator finances or discounts your initial connection and installation fees. The monetary obligation tied to the clause covers only those initial setup costs. It is not a penalty fee.

Under CRC rules, your contract and your monthly statements must show four data points:

• The full connection fee without discounts.
• The exact sum financed or discounted by the operator.
• The start date and termination date of the permanence clause.
• The remaining balance you would owe if you cancel your account early.

If you leave before the permanence period ends, your financial liability is limited to the unpaid balance of that discounted connection fee. This balance decreases in equal parts each month. The operator cannot charge for subscription months or services it does not provide after your cancellation.

Resolución CRC 7811 of June 16, 2025, amended article 2.1.4.1. If the operator later finances or defers new connection charges, you can agree to a new permanence clause, and for fixed services it replaces the first one. Under Concepto 532810, if the operator changes your contract terms or bills you for services you did not accept, you can cancel without paying the permanence balance.

Resolución CRC 8171 of March 17, 2026 adds these cancellation protections:

• Users can end their contract at any moment without presenting supplemental documentation.
• If you file your cancellation at least three business days before your monthly billing cut-off date, the termination takes effect at that cut-off. If you file with fewer than three business days remaining, it takes effect at the subsequent billing cut-off.
• The operator must provide cancellation access across all customer support channels, including phone lines. Operators must also run a 24/7 digital channel used only for cancellations, and that channel cannot make you retention offers.
• The operator must collect its own equipment (modems and television decoders) at no charge. If you miss the scheduled collection appointment, you can return the hardware to an authorized physical customer center.
• The customer must settle any remaining connection fee balance owed under an active permanence agreement.
• Operators can end a contract on their own only in three cases: user breach with at least five business days of notice, expiration of the agreed contract term, or technical impossibility with at least one month of advance notice.

These Resolución CRC 8171 termination rules apply from October 1, 2026, to operators that also sell mobile service, such as Claro, Movistar and Tigo. They apply from December 1, 2026, to operators that sell only fixed service. If you are with ETB or DIRECTV, ask ETB or DIRECTV which of the two dates applies to your contract.

A CRC consumer notice dated April 19, 2018 says an outage of more than 2.5 hours for internet or phone, or more than 16 hours for TV, gives you a right to compensation.

Broadband Speeds Across Colombia

According to the Ookla Speedtest Global Index report for Colombia updated in August 2026, Colombia registered the following national metrics:

• Fixed broadband median download speed: 230.60 Mbps.
• Fixed broadband median upload speed: 110.85 Mbps.
• Fixed broadband median latency: 7 milliseconds.
• Fixed broadband worldwide ranking: 28th.
• Mobile median download speed: 45.46 Mbps.
• Mobile broadband worldwide ranking: 83rd.

Claro advertises symmetric fiber tiers up to 900 Mbps on its residential portal, while both Movistar and Tigo market 900 Mbps residential plans.

Where no cable or fiber operator serves your address, Starlink sells satellite internet in Colombia. Residencial Lite advertises up to 200 Mbps (90th percentile) from COP 160,000 a month. Residencial Max advertises 400 Mbps or more from COP 266,000 a month.

Television Choices Between Cable and Satellite

In Colombia you can get TV bundled with your home internet plan or as a separate satellite service from DIRECTV.

For instance, Movistar’s Plan Dúo (900 Mbps internet plus TV) costs COP 109,155 a month. The bundle costs COP 24,255 more than Movistar’s stand-alone 900 Mbps plan at COP 84,900.

Tigo prices its 900 Mbps internet package at COP 84,900 and its internet and TV package at COP 109,200 a month. The TV package carries 73 high-definition and 17 standard-definition channels. Tigo notes on its rate card: “Servicios prestados por COLTEL”.

DIRECTV Colombia sells satellite TV packages. DIRECTV’s Plata HD tier (187 channels) costs COP 66,950 a month for the first four billing cycles. After that, the price returns to COP 158,900. Its Oro HD tier (217 channels) runs at COP 71,950 during the four-month promotional period before reverting to COP 168,900 per month. DIRECTV also sells smaller packages such as TV Flex 1, with 24 channels and one streaming app for COP 58,450 a month for the first four months.

Considerations for Renters and Short Leases

If you rent, ask the landlord or building administrator whether an operator already serves the apartment.

If the apartment lacks an active telecommunications connection, you must contract the service directly. This requires attention to lease lengths:

• If your residential lease lasts fewer than twelve months, signing an internet contract with a standard twelve-month permanence clause creates a financial liability.
• If you move out before month twelve, the operator will bill you for the unpaid balance of the discounted connection charge.
• To avoid an early-exit balance, ask for the contract sin cláusula de permanencia. You then pay the undiscounted connection charge instead.

Claro’s October 2026 promotion terms say the promotional prices do not apply to customers in credit classification Tipo 5 and apply only to customers who accept permanence. Ask Claro for the monthly price without permanence, which CRC rules require Claro to tell you.

Next Steps for Your Colombian Home

Before signing an internet contract, inspect the physical telecommunications wiring in your residence and request the non-permanence tariff option.

Our guide to utilities in Colombia covers electricity, gas and water billing. If you need a local SIM card to manage account notifications and digital verification codes for your telecommunications accounts, review our practical guide on how to get a Colombian phone number.

To discuss assistance with setting up utilities, finding housing, or managing a residential relocation in Colombia, reach out through our relocation concierge or send us a message directly via our contact page.